patient: FAQ

I have a question about my bill. Whom should I contact?
All of your questions and concerns can be addressed by professional ACLA patient representatives by calling 615-284-7950.

What are your billing customer service hours of operation?
Tuesday – Friday, 9am to 4:30pm CST

Why have I received a bill from ACLA?
Your physician sent a specimen to our laboratory for processing and diagnosis. This bill is for the completion of laboratory interpretive and diagnostic services performed by our lab.

I paid my co-pay at the doctor’s office. Why am I getting a bill from ACLA?
Co-payments are generally for physician office visits only. The balance on your bill reflects your financial responsibility as dictated by your health insurance policy. This balance will also be reflected on your explanation of benefits from your insurance carrier.

Why have I received a bill when my insurance plan covers laboratory testing?
Insurance plans have varying benefit levels and only you can verify that your insurance company processed your claim according to your plan’s provisions. Please contact your insurance company if you feel this claim was processed incorrectly.

I have secondary insurance. Will ACLA file those claims for me?
Yes, we will file to all insurance carriers that we have in our records. If your bill reflects that no insurance has been filed and you have insurance, please contact our office.

What method of payment does ACLA accept?
ACLA accepts checks, money order, Visa, Mastercard and Discover. You may pay by phone or mail.

Does ACLA provide discounts if I don’t have insurance?
ACLA will be pleased to discuss alternate payment arrangements. Please call our office at 615-284-7950.


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